Last updated: October 4, 2026
We want every Solvenia purchase to work for your home. If it doesn’t, you can return or exchange it within 30 days of delivery under the conditions below. This policy does not affect your rights under applicable U.S. consumer protection laws.
Summary
- Countries: United States
- Return window: 30 days from delivery
- Eligible items: new items, for any reason. This includes defective, damaged or incorrect items as well as change of mind.
- Exchanges: accepted
- Return method: by mail
- Return shipping: free. We email you a prepaid return label to download and print.
- Restocking fee: none
- Refund processing time: within 7 days of receiving your return
- Refund method: original payment method
How to return an item
- Request a return. Within 30 days of delivery, email contact@solvenia.shop or call +1 724-321-7290. Include your order number and the reason for the return.
- Get your free return label. Once we approve your return (usually within 1 business day), we email you a prepaid return label. Download and print it.
- Pack and ship. Pack the item in its original packaging with all parts, fittings, hardware and manuals. Attach the label and send the package by mail.
- Inspection. We inspect the item when it arrives at our warehouse.
- Refund. We issue your refund to your original payment method within 7 days of receiving your return.
Please contact us before sending anything back so we can give you the correct label.
Conditions
To receive a full refund, the item must be:
- returned within 30 days of delivery
- new, unused and not installed, assembled or fired
- in its original packaging, with all parts, hardware and manuals
We cannot accept the following for a change-of-mind return:
- items that have been installed, assembled, modified, fired or used
- items with missing parts or missing original packaging
- gift cards
Defective, damaged or incorrect items are always accepted, as described below.
Damaged, defective or incorrect items
If your item arrives damaged, is defective, or is not what you ordered, contact us within 48 hours of delivery when possible. Include your order number and photos of the item and the packaging. We will email you a free return label. You can then choose a replacement or a full refund. Defective items are never charged a restocking fee or return shipping.
Exchanges
You can exchange an item for a different model within 30 days of delivery. The same conditions apply as for returns. Contact us with your order number and the model you want. We email you a free return label and ship the new item once we receive the original, subject to availability.
- If the new item costs more, you pay only the difference.
- If the new item costs less, we refund the difference to your original payment method.
Refunds
We issue approved refunds to your original payment method within 7 days of receiving your return. That method can be a credit or debit card, or the card linked to Apple Pay or Google Pay. Depending on your bank, the refund may take a few extra business days to appear on your statement. Original shipping was free, so there is nothing to deduct.
Lost or late orders
If a tracked order is confirmed lost by the carrier, we will ship a replacement at no cost or give you a full refund, whichever you prefer.
Contact and returns address
Solvenia
11328 Linden Depot Rd
San Antonio, FL 33576
United States
Email: contact@solvenia.shop
Phone: +1 724-321-7290
Monday–Friday, 9:00 AM – 5:00 PM ET