We’re Here to Help
Whether you have a question about an order, delivery or a product — a stove, fireplace or heating solution — our support team is ready to assist you.
Customer support
Email us — contact@solvenia.shop
Call us — +1 724-321-7290 . Monday–Friday · 9:00 AM – 5:00 PM (ET).
Business hours — Monday–Friday · 9:00 AM – 5:00 PM (ET). Response time: within 24 hours on business days.
Office & warehouse address:
Solvenia
11328 Linden Depot Rd
San Antonio, FL 33576
United States
All orders ship from this address, and returns are received here. It is not open to walk-in customers. Solvenia is an online-only retailer, and all orders are placed through our website.
Looking for a specific topic?
- Delivery timings — see the Shipping Policy
- Returns & refunds — see the Returns Policy
- Payment questions — see the Payment Policy
- Common questions — visit the FAQ
Get in touch
The quickest way to reach us is by email. Send your name, order number (if you have one) and your question, and we’ll reply within 24 hours on business days.
By emailing us, you agree to our handling of your details as described in our Privacy Policy .