Solvenia accepts secure online payments exclusively through Stripe. Below you’ll find the exact methods we accept, how your card details are protected, and how order confirmation, refunds and failed payments are handled.
Last updated: October 4, 2026
Card processor: Stripe — PCI Level 1
Encryption: 256-bit SSL end-to-end
Currency: USD ($) — final price
3-D Secure: Bank-verified authentication
One secure checkout. Every mainstream card and wallet.
All prices are shown in US Dollars (USD). The price on the site is the final price you pay, with no hidden fees added at checkout.
Accepted methods: Visa · Mastercard · American Express · Apple Pay · Google Pay
Your payment is securely processed by Stripe. Solvenia never stores your payment card information. Card numbers, CVV and PIN details are transmitted directly to Stripe over an encrypted connection and never touch our servers.
Bank-grade security on every transaction
Solvenia uses the same PCI Level 1 payment infrastructure trusted by leading U.S. and international retailers.
SSL encryption — Every page on solvenia.shop , including checkout, is protected by an industry-standard 256-bit SSL certificate. All data is encrypted in transit.
PCI-compliant processing — Card payments are processed by Stripe, Inc. — certified to PCI Service Provider Level 1, the highest certification available in the payments industry.
End-to-end encryption — Card details are tokenized and transmitted directly to Stripe. Solvenia never sees, handles or stores your full card number, CVV or PIN.
Fraud protection — Every transaction is screened by Stripe Radar, which uses machine learning across billions of global payments to block fraudulent activity.
Secure payment verification — Card payments are authenticated with 3-D Secure (Verified by Visa, Mastercard Identity Check, American Express SafeKey) where required by your bank.
Single, transparent charge — Your card is charged once at the time of order for the total shown at checkout. Solvenia does not add hidden fees, surcharges or recurring charges.
Everything at a glance
A single reference for the exact terms that apply to every Solvenia payment.
| Detail | What to expect |
| Accepted payment methods | Visa · Mastercard · American Express · Apple Pay · Google Pay (all processed by Stripe) |
| Payment currency | US Dollars (USD $) — the price shown is the final price you pay |
| Payment timing | Charged once at the time of order — no pre-authorizations, no split charges |
| Order confirmation | Confirmation email sent within minutes of a successful payment |
| Payment security | Stripe, PCI Service Provider Level 1, over a 256-bit SSL-encrypted connection |
| Refund processing | Refunded to the original card via Stripe within 7 days of receiving your return |
| Failed payment handling | Order is not placed; no goods are reserved; you may retry with a different card |
Order confirmation & charging
- Orders are confirmed immediately after a successful payment.
- You receive an order confirmation email within a few minutes.
- Payments are charged once — never twice, never as a recurring charge.
- Prices displayed on the website are final, in USD, with no hidden fees.
Payment verification (3-D Secure)
To protect both you and Solvenia against fraud, some card payments may be subject to additional authentication by your bank (3-D Secure). In rare cases we may contact you to verify additional information before dispatching a high-value order (such as a stove or fireplace).
Failed payments
If your payment is declined by your bank, the order will not be placed and no goods will be reserved. Please check your card details, billing address and available funds. If problems persist, contact your card issuer, or reach out to us at contact@solvenia.shop .
Common reasons a payment is declined: Incorrect card details, insufficient funds, expired card, incorrect billing address, or a bank fraud check that requires you to confirm the transaction from your banking app.
Refunds
Refunds are always issued via Stripe to the original payment method used at checkout, within 7 days of receiving your return. Depending on your bank or card issuer, funds may take a few additional days to appear on your statement.
Returns are accepted within 30 days of delivery for any reason. That includes defective, damaged or incorrect items and change of mind. Return shipping is free: we email you a prepaid return label to download and print. There is no restocking fee, and since shipping is free there is nothing to deduct from your refund. For an exchange, you pay only the price difference if the new item costs more, and we refund the difference if it costs less.
See our Returns & Refund Policy for full conditions.
Pricing & currency
All prices are in US Dollars (USD $). The price you see at checkout is the price you pay for that order. Prices may change from time to time, but any promotions and discounts are applied clearly at checkout and are subject to any additional terms shown at the time of the offer.
Questions about a payment?
Our U.S. customer service team can help with declined cards, missing confirmations or refunds.
Support email: contact@solvenia.shop
Business hours: Monday–Friday · 9:00 AM – 5:00 PM (ET)