Return and Refund Policy

Effective Date: August 9, 2026

Solvenia wants customers to have clear information about returns, exchanges, and refunds. This Return and Refund Policy explains the conditions and procedures that apply when you request a return, exchange, or refund for a product purchased from our online store.

Business Information

Store Name: Solvenia

Store Type: General Store

Website: solvenia.shop

Business Address: 11328 Linden Depot Rd, San Antonio, FL 33576, United States

Phone: +1 724-321-7290

Email: contact@solvenia.shop

Return Eligibility

Solvenia accepts returns for both defective and non-defective products, subject to the conditions described in this policy.

To be eligible for a return, the product must:

• Be returned within 30 days from the date of delivery
• Be new and unused
• Be in its original packaging
• Be in a condition suitable for return inspection

Products that do not meet the applicable return conditions may not qualify for a return or refund, subject to applicable consumer rights and laws.

Return Window

Customers may request a return within 30 days from the date the order was delivered.

The return period begins on the delivery date shown by the applicable shipping carrier.

How to Request a Return

Before sending a product back, contact solvenia using the email address or phone number provided on this page.

When contacting us, please provide:

• Order number
• Customer name
• Email address used when placing the order
• Product being returned
• Reason for the return
• Any additional information reasonably needed to process the request

We will provide the applicable return instructions after reviewing the request.

Return Method

Eligible returns are made by mail.

Customers should not send a return to the business address listed above unless specifically instructed to do so as part of the return process.

Return Shipping

Return shipping is free within the United States for eligible returns.

A return shipping label will be provided free of charge. The label may be downloaded and printed for use when returning the eligible product.

Return Shipping Label

After an eligible return request is approved, solvenia will provide the applicable return label and instructions.

Customers should use the provided return label and follow the return instructions to help ensure that the package can be properly identified and processed.

Condition of Returned Products

Returned products should be:

• New
• Unused
• In their original packaging
• Complete with any applicable components that were included with the order

Products should be packaged securely to help prevent damage during return shipping.

Defective Products

If a product is defective, contact solvenia as soon as reasonably possible after receiving the order.

Please provide the order number and a description of the defect. We may request photographs or other reasonable information to help evaluate the issue.

Eligible defective products may be returned according to the return procedure described in this policy.

Damaged Products

If a product arrives damaged, please contact us as soon as possible after delivery.

Customers may be asked to provide photographs of the product and packaging so that the condition of the shipment can be reviewed.

After reviewing the information, we will provide the applicable instructions for an eligible return, replacement, exchange, or refund.

Exchanges

Solvenia accepts exchanges for eligible products.

Customers should contact us before returning an item for exchange so that we can confirm the applicable procedure and product availability.

If the requested replacement product is unavailable, we may provide another appropriate resolution in accordance with this policy and applicable law.

Return Inspection

Returned products are inspected after they are received.

The inspection helps us confirm that the returned product meets the applicable return conditions and that the returned item corresponds to the order.

Refunds for eligible returns are issued after the return has been received and inspected.

Refund Method

Approved refunds are issued to the original payment method used to place the order.

Refunds are processed in United States Dollars (USD).

Refund Processing Time

After an eligible return has been received and inspected, approved refunds are generally processed within 5–7 business days.

After we process the refund, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.

Refunds for Defective Products

If an eligible product is confirmed to be defective, the applicable refund will be issued to the original payment method after the return has been received and inspected.

Non-Defective Returns

Non-defective products may also be returned within 30 days from delivery, provided that the product is new, unused, and in its original packaging.

Eligible non-defective returns within the United States qualify for free return shipping and a return label provided free of charge.

Products That Do Not Meet Return Conditions

A return may not qualify for a refund if the product has been used, damaged after delivery, or returned without the original packaging when the original packaging is required under this policy.

This does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Order Cancellations

If you need to cancel an order, contact solvenia as soon as possible.

We will make reasonable efforts to assist with cancellation requests when an order has not yet entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Payment Methods

Orders may be paid for using available payment methods, including:

• Shopify Payments
• Credit cards
• Debit cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Refunds are returned to the original payment method used for the eligible purchase.

Shipping and Returns

Standard shipping within the United States is free.

Orders generally have a handling time of 1–2 business days, with an estimated delivery time of 5–8 business days.

The order cut-off time is 5:00 PM. Orders placed after the cut-off time may be processed on the next business day.

Questions About Returns or Refunds

If you have questions about a return, exchange, defective product, damaged product, or refund, please contact solvenia using the contact information below.

Contact Us

Address: 11328 Linden Depot Rd, San Antonio, FL 33576, United States

Phone: +1 724-321-7290

Email: contact@solvenia.shop

Last Updated: August 9, 2026