Payment and Checkout Policy

Effective Date: August 9, 2026

Solvenia provides secure and straightforward online checkout options for customers purchasing products through our website. This Payment and Checkout Policy explains the payment methods available, how payments are processed, and what customers can expect when completing an order.

Business Information

Store Name: solvenia

Store Type: General Store

Website: solvenia.shop

Business Address: 11328 Linden Depot Rd, San Antonio, FL 33576, United States

Phone: +1 724-321-7290

Email: contact@solvenia.shop

Accepted Payment Methods

Solvenia accepts the following payment methods when they are available during checkout:

• Shopify Payments
• Credit cards
• Debit cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

The payment methods displayed at checkout may vary depending on the customer's location, device, browser, account eligibility, and other checkout conditions.

Credit and Debit Card Payments

Credit and debit card payments may be processed through Shopify Payments when this option is available during checkout.

Payment processing is handled through the applicable payment provider and its payment-processing infrastructure.

PayPal

Customers may use PayPal when PayPal is displayed as an available payment option during checkout.

PayPal transactions may be subject to PayPal's own payment processing procedures, security checks, and applicable terms.

Apple Pay, Google Pay, and Shop Pay

Customers may be able to use Apple Pay, Google Pay, or Shop Pay when these payment methods are available during checkout and the customer's device, browser, account, and payment method meet the applicable requirements.

Payment Authorization

All payments are subject to authorization by the applicable payment provider, card issuer, bank, or financial institution.

If a payment cannot be authorized, the order may not be completed until an available payment method is successfully authorized.

Checkout Process

During checkout, customers may be asked to provide information necessary to process and deliver their order.

This information may include:

• Customer name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information

Customers are responsible for providing accurate and complete information during checkout.

Order Total

Before completing an order, the checkout page displays the applicable order total based on the products selected and the charges applicable to the order.

The total may include product prices, applicable taxes, discounts, and any applicable shipping charges.

Standard shipping within the United States is free according to our Shipping Policy.

Currency

Prices and transactions on solvenia are displayed and processed in United States Dollars (USD), unless otherwise clearly indicated during checkout.

Taxes

Applicable taxes may be calculated and displayed during checkout based on the order details, delivery location, and applicable legal requirements.

Payment Security

Payment information is processed through the applicable payment provider and checkout infrastructure.

Customers should not send complete payment card numbers, card security codes, passwords, or other sensitive payment credentials to solvenia by email, phone, or other unsecured communication.

Fraud Prevention and Verification

Orders and payments may be subject to reasonable security and fraud-prevention checks.

If additional verification is reasonably necessary to protect the customer or the business from an unauthorized or fraudulent transaction, an order may be delayed, declined, or canceled.

Declined Payments

If a payment is declined, customers may be able to complete the purchase by selecting another available payment method.

For questions about why a particular card or payment method was declined, customers may also need to contact their bank, card issuer, or payment provider.

Order Confirmation

After an order has been successfully submitted and payment has been authorized, an order confirmation may be sent to the email address provided during checkout.

Customers should review the confirmation to ensure that the selected products, quantities, shipping information, and order total are correct.

Incorrect Checkout Information

Customers are responsible for reviewing their order information before submitting payment.

If an incorrect shipping address, email address, product, quantity, or other order detail is entered, contact solvenia as soon as possible.

We will make reasonable efforts to assist when an order has not yet been processed or shipped. Once an order has entered processing or shipment, changes may no longer be possible.

Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us with your order information so that we can review the transaction.

Payment providers or financial institutions may also temporarily display authorization holds that can appear differently from a completed charge.

Order Cancellation and Refunds

If an eligible order is canceled after payment has been received, the applicable refund will be issued to the original payment method.

Approved refunds are processed according to our Return and Refund Policy.

Refund Processing

Eligible refunds are issued to the original payment method after the applicable return or cancellation has been reviewed and approved.

Refunds are generally processed within 5–7 business days after approval.

After a refund is processed, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, or payment provider.

Checkout Errors

If an error occurs during checkout, customers should verify their billing, payment, and shipping information and try again.

If the issue continues, customers may contact solvenia using the contact information provided below.

Third-Party Payment Providers

Some payment methods are provided and processed by third-party payment providers. These providers may have their own terms, privacy policies, security procedures, and transaction requirements.

Solvenia does not control the independent processing practices of third-party payment providers.

Payment Information and Privacy

Personal information collected during checkout is handled according to our Privacy Policy.

Information may be shared with payment processors, Shopify, fraud-prevention services, shipping providers, and other service providers when necessary to process and fulfill an order.

Customer Support

If you have questions about payment, checkout, an order, a refund, or another transaction-related matter, please contact solvenia using the information below.

Contact Us

Address: 11328 Linden Depot Rd, San Antonio, FL 33576, United States

Phone: +1 724-321-7290

Email: contact@solvenia.shop

Last Updated: August 9, 2026