Shipping Policy

Effective Date: August 9, 2026

Solvenia provides clear shipping information so customers can understand how orders are processed, shipped, and delivered. This Shipping Policy explains our shipping area, processing times, estimated delivery times, shipping costs, and procedures for common shipping-related situations.

Business Information

Store Name: solvenia

Store Type: General Store

Website: solvenia.shop

Business Address: 11328 Linden Depot Rd, San Antonio, FL 33576, United States

Phone: +1 724-321-7290

Email: contact@solvenia.shop

Shipping Area

Solvenia currently offers shipping within the United States.

Shipping availability may depend on the delivery address and the products included in the order.

Shipping Cost

Standard shipping within the United States is free.

Any applicable shipping charges that differ from the standard shipping terms will be clearly displayed during checkout before the order is submitted.

Order Cut-Off Time

Our order cut-off time is 5:00 PM.

Orders placed after the stated cut-off time may be processed on the next business day.

Order Processing and Handling Time

Orders are generally processed and prepared for shipment within 1–2 business days.

Handling time begins after the order has been successfully submitted and payment has been authorized, subject to any necessary order verification.

Business days generally exclude weekends and applicable holidays.

Estimated Delivery Time

The estimated delivery time is 5–8 business days.

Delivery time is separate from order handling time. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

Estimated Shipping Timeline

• Order cut-off time: 5:00 PM
• Handling time: 1–2 business days
• Estimated delivery time: 5–8 business days
• Standard U.S. shipping: Free

These timeframes are estimates and are not a guarantee of a specific delivery date.

Order Confirmation

After an order is successfully submitted, an order confirmation may be sent to the email address provided during checkout.

Customers should review their order confirmation and contact us as soon as possible if they notice an error in their order or shipping information.

Shipping Confirmation and Tracking

When tracking information is available, shipping or tracking details may be provided to the email address associated with the order.

Tracking information is provided by the applicable shipping carrier and may take some time to become active after an order has been shipped.

Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information during checkout.

This includes the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and any other information required for successful delivery.

Incorrect or incomplete shipping information may result in delivery delays, failed delivery, or the package being returned by the carrier.

Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will make reasonable efforts to assist with an address change if the order has not yet been processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address.

Delivery Delays

Although we work to process orders within the stated handling time, delivery may occasionally take longer than estimated.

Delays may occur because of:

• Carrier delays
• Severe weather
• Holidays
• Transportation disruptions
• Incorrect or incomplete delivery information
• High shipping volumes
• Unexpected operational circumstances

If tracking information indicates a delay, customers may also contact the applicable carrier for the latest delivery information.

Lost Packages

If tracking information indicates that a package has not been delivered or appears to be lost, please contact us with your order information.

We may review the shipment with the applicable carrier and provide further instructions or assistance based on the circumstances.

Packages Marked as Delivered

If tracking information indicates that a package has been delivered but you cannot locate it, first check the delivery area, mailbox, building reception area, household members, neighbors, or other locations where the carrier may have left the package.

You may also contact the applicable carrier using the tracking information provided.

If the package still cannot be located, contact solvenia so that we can review the shipment information.

Incorrect or Missing Items

If your order arrives with an incorrect item or an item is missing, contact us as soon as possible.

Please provide your order number and information about the item received or missing. We may request additional information or photographs to help verify the issue.

Damaged Packages or Products

If a package or product arrives damaged, contact us as soon as possible after delivery.

Please provide the order number and, where possible, photographs showing the condition of the package and product.

After reviewing the information, we will provide the appropriate instructions for an eligible resolution.

Returns and Shipping

Eligible returns within the United States qualify for free return shipping under our Return and Refund Policy.

A return label will be provided free of charge for eligible returns. Customers should contact us before returning an item so that the correct return instructions and label can be provided.

International Shipping

Solvenia does not currently advertise or offer standard international shipping under this Shipping Policy.

Customers outside the United States should not assume that an order can be shipped internationally unless solvenia specifically confirms otherwise.

Business Days

Business days generally refer to Monday through Friday and do not include weekends or applicable holidays.

Processing and delivery estimates may therefore be extended when orders are placed around weekends or holidays.

Shipping Carrier

The shipping carrier used for an order may vary depending on the destination, package, service availability, and operational requirements.

Carrier selection may be determined during order fulfillment.

Shipping Restrictions

Certain destinations, addresses, products, or circumstances may be subject to shipping restrictions or carrier limitations.

If an order cannot reasonably be shipped to the address provided, we will contact the customer regarding the available options.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Cancellation may be possible if the order has not yet entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

If an eligible cancellation is approved after payment has been received, the applicable refund will be issued to the original payment method.

Questions About Shipping

If you have questions about an order, shipping status, delivery information, or a shipping issue, please contact solvenia using the information below.

Contact Us

Address: 11328 Linden Depot Rd, San Antonio, FL 33576, United States

Phone: +1 724-321-7290

Email: contact@solvenia.shop

Last Updated: August 9, 2026