Can’t find what you’re looking for? Email us at contact@solvenia.shop or use the contact form. We reply within 24 hours on business days.
Orders
How do I place an order? Browse our collection, choose your size or variant, add the item to your basket and follow the checkout steps. You will receive an order confirmation email within a few minutes of a successful payment.
Can I change or cancel my order? Yes, provided your order has not yet been dispatched. Please email contact@solvenia.shop as soon as possible with your order number.
Will I receive an invoice? A receipt confirming your order details is sent automatically to your email address once the order has been dispatched.
Shipping
Do you ship outside the United States? Not at this time. Solvenia ships exclusively within the United States.
How long will my order take? Orders placed before 5:00 PM ET (Mon–Fri) are processed in 1–2 business days and arrive in 5–8 business days after dispatch, for a total estimated delivery of 6–10 business days. We ship to the United States only.
Is shipping really free? Yes — every U.S. order ships free, with no minimum spend and no hidden fees at checkout.
How do I track my order? You will receive a dispatch email with a tracking number and a link to the courier’s tracking page. Tracking generally activates within 24 hours of dispatch.
What if my parcel is lost? If the courier confirms your parcel is lost, we will dispatch a replacement at no additional cost or issue a full refund — see our Shipping Policy for full details.
Payment
What payment methods do you accept? Stripe: Visa, Mastercard, American Express, Apple Pay and Google Pay.
Is your checkout secure? Yes. All pages on solvenia.shop are protected by a 256-bit SSL certificate and payments are processed by Stripe, a PCI Level 1 certified payment provider.
When am I charged? You are charged once, at the time of order — there are no pre-authorisations or split charges.
Returns
What is your returns window? You may return any unused, unassembled item in its original condition and packaging within 30 days of delivery. Exchanges are also accepted within 30 days, subject to product availability.
How do I return an item? Email us at contact@solvenia.shop or call +1 724-321-7290 with your order number and reason for return. Once your return is approved, we email you a free prepaid return label to download and print. Pack the item in its original packaging with all parts, fittings and hardware, and send it back by mail.
Do you accept exchanges? Yes. We accept exchanges within 30 days of delivery on unused, unassembled items in their original packaging, subject to product availability. If the replacement is unavailable, we will issue a refund in line with our Refund Policy .
Are returns free? Yes. Return shipping is free for any reason, including defective, damaged or incorrect items and change of mind. There is no restocking fee.
How long does a refund take? We issue refunds to your original payment method within 7 days of receiving your return.
Products
Where do your products come from? Solvenia is an independent U.S. retailer and an authorized dealer of the brands we sell. All products are brand new, never used, in original manufacturer packaging (the brand is shown on every product page), and every order ships from our own warehouse in San Antonio, Florida. We do not manufacture products ourselves and we do not own any factories.
Do your products come with a warranty? Where the manufacturer provides a warranty, the term is shown on the product page under Specifications. In addition, all customers have full statutory rights under applicable U.S. federal and state consumer protection laws.
Still need help?
Solvenia — 11328 Linden Depot Rd, San Antonio, FL 33576, United States — contact@solvenia.shop — +1 724-321-7290 — Monday–Friday · 9:00 AM – 5:00 PM (ET)